Your personal privacy is our top priority at desi99. This privacy policy clearly explains how your information is collected, stored, and protected.
We believe that transparency and honesty are the foundation of any lasting relationship. That is why every aspect of how we handle your data is laid out clearly in this document.
Desi99 (the operating entity, referred to herein as "we" or "the platform") is committed to providing a safe and trustworthy online gaming environment for players in Bangladesh. This privacy policy explains what information we collect, why we collect it, and how we keep it secure.
This privacy policy applies to the desi99 website (desi99.win), the mobile app, and all associated services. By registering, logging in, or using any of our services, you agree to this privacy policy.
Desi99's privacy policy has been developed in accordance with international data protection standards. Your data always remains yours — we use it solely to improve our services and meet legal obligations.
Desi99 collects only the information necessary to provide its services. We do not gather unnecessary or excessive data. A detailed list of the information we collect is provided below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, nationality | KYC Verification & Account Registration |
| Contact Information | Email, mobile number, address | Account Security & Communications |
| Financial Information | Mobile Banking/Nagad number, transaction history | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming Information | Betting History, Game Data | Service Improvement & Responsible Gaming |
| Proof of Identity | NID/Passport copy | Age Verification & AML Compliance |
Data may be collected directly from you (via registration forms and verification processes), automatically (through cookies and log files), and through third-party verification agencies.
Desi99 uses your personal information solely for specific, legitimate purposes. Your data is never used beyond those approved purposes.
Desi99 never sells your personal information. In certain circumstances, necessary data may be shared with trusted third parties — and in every case, we share only the minimum information required.
Before sharing data with third parties, we verify that they maintain adequate data protection standards. Your information is never shared for marketing or advertising purposes without your consent.
The desi99 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working.
Desi99 uses industry-standard technologies and practices to protect your personal information. Our security infrastructure is continuously updated and improved.
In the event of a security breach that may affect your data, we will notify you within 72 hours and advise you on the necessary steps to take.
You have significant rights over your personal information at desi99. We fully respect and uphold those rights.
You can request to know what information we hold about you. Full details will be provided within 30 days of your request.
If any of your information is incorrect, you may request a correction. Submit your request through support.
Unless required by law, you may request deletion of your data after your account is closed.
In certain circumstances, you may request that the processing of your data be restricted.
You can receive your data in a structured format, which can also be used to transfer it to another platform.
You may object to marketing communications or specific types of processing at any time.
Desi99 retains your information only for as long as necessary. Once the retention period expires, data is securely deleted or anonymized.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Financial Transactions | 7 years | AML & Tax Regulations |
| KYC Documents | 5 years | Regulatory Compliance |
| Gaming Logs | 3 years | Dispute Resolution |
| Cookie Data | Session or up to 1 year | User Experience |
| Support Contact | 2 years | Improving Service Quality |
Desi99 is strictly prohibited for users under 18. We do not knowingly collect data from minors.
We recommend using parental control tools that help prevent minors from accessing online gaming sites. To learn more about responsible gaming, visit our Responsible Gaming View page.
Desi99 reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you by email or via a platform notification.
Check this page regularly. The "Last Updated" date at the top of the page will tell you when the most recent changes were made.
Desi99's multi-layered security system keeps your information safe at all times
All data transfers are secured with 256-bit SSL encryption. Your information is never transmitted in an unprotected state.
Add an extra layer of security to your account with 2FA technology. Prevent unauthorized logins.
Third-party security experts regularly audit our systems. Any vulnerabilities identified are resolved promptly.
We collect only what is necessary. Gathering excess information goes against our policy.
Through strict access control policies, only authorized personnel are permitted to access specific data.
Upon expiry, data is securely deleted using methods that ensure it cannot be recovered.
Frequently Asked Questions About the Privacy Policy